Frequently Asked Questions (FAQ)

Last updated: September 2, 2026

1. How long does shipping take?

For orders shipped within the United States, handling typically takes 0–1 business day, followed by approximately 2–5 business days in transit.

For international orders, handling typically takes 0–5 business days, followed by approximately 5–15 business days in transit. International delivery times may vary depending on the destination, carrier, and customs processing.

Tracking information will be emailed to you once your order has shipped.

For additional details, please review our Shipping Policy.

2. Do you ship internationally?

Yes. Cursed Threads ships internationally, and standard shipping is free to the destinations we currently serve.

International customers are responsible for any customs duties, import taxes, or other charges imposed by their country or local authorities.

3. How do I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number or tracking link.

Please allow some time after receiving the confirmation email for the carrier’s tracking system to update.

If you have not received tracking information or believe there is an issue with your shipment, contact us at sales@cursedthreads.com.

4. Can I change my shipping address after placing an order?

If your order has not yet shipped, contact us as soon as possible at sales@cursedthreads.com with the correct shipping address. We will make reasonable efforts to update it before shipment, but changes cannot be guaranteed once an order has entered processing.

If the order has already shipped, we generally cannot change the delivery address.

If a package is returned to us because the customer provided an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the order.

5. What is your return policy?

Most eligible products may be returned within 30 days of delivery.

Returned items must be unused, unworn, unwashed, and in their original condition.

Customers should contact us before sending a return so that we can provide return instructions.

Custom or personalized products are not eligible for return unless they arrive damaged, defective, or incorrect.

For complete eligibility requirements, return-shipping information, and refund procedures, please review our Refund & Returns Policy.

6. Do you offer exchanges?

We do not currently process direct exchanges.

If you would like a different size, color, or product, please return the eligible item in accordance with our Refund & Returns Policy. Once the return has been handled, you may place a new order for the item you want.

This helps us process returns and replacement purchases accurately and efficiently.

7. Who pays for return shipping?

For standard returns, including returns based on preference, sizing, or buyer’s remorse, the customer is responsible for return shipping costs.

If you received an item that is damaged, defective, or incorrect, contact us before returning it. If the return is approved, we will provide a prepaid return shipping label.

We do not charge a restocking fee on eligible returns.

8. What if I receive a damaged, defective, or incorrect item?

Please contact us at sales@cursedthreads.com within 7 days of delivery.

Include your order information and clear photographs showing the problem whenever possible.

Once we review the issue, we will provide appropriate instructions and, when applicable, a prepaid return label. Depending on the circumstances, we may provide a replacement or refund.

9. When will I receive my refund?

After we receive and inspect an approved return, we will notify you regarding the status of your refund.

Approved refunds are issued to the original payment method within the timeframe stated in our Refund & Returns Policy.

Your bank, credit-card company, or payment provider may require additional processing time before the refund appears in your account.

10. Where do your products ship from?

Cursed Threads works with third-party production and fulfillment partners to produce and ship our products.

Depending on the product, destination, and available production capacity, an order may be produced and dispatched from one of our fulfillment partner’s facilities.

This allows us to serve customers in multiple locations while reducing unnecessary shipping distances and delivery times.

11. How do I contact Cursed Threads?

For questions about an order, return, shipment, or our products, contact us using the following information:

Email: sales@cursedthreads.com
Phone: +1 (719) 490-6825
Business Address: 7117 W Kings Estate Dr, Salt Lake City, UT 84128, United States
Support Hours: Monday–Friday, 9:00 AM–5:00 PM ET